Tel. +44 (0)20 7287 4414
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The Bruges Group spearheaded the intellectual battle to win a vote to leave the European Union and, above all, against the emergence of a centralised EU state.
The Bruges Group spearheaded the intellectual battle to win a vote to leave the European Union and, above all, against the emergence of a centralised EU state.

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4 KYC specifics that online casinos don’t talk about

Have you ever wondered how online casinos monitor the people who use their websites? Everyone can sign up and start betting because the registration process is simple. Needless to say, people also lie there so they can sign up faster. With that said, online casinos have developed a way to monitor who is lying and who is a real person, and we'll learn more about it in this article.

1. The documents needed for the KYC process

In case you haven't noticed, almost all online casinos have something that they call Know Your Customers, and it is used to verify people's age, addresses, and more. With that said, you can come across several casinos with no KYC verification, and even though it may seem strange, those sites get a lot of attention because not everyone wants to complete this procedure.

If you choose a casino where the KYC process is available, the first thing that you need to prepare is the different documents. There are a couple of options to choose from, but in most cases, you will need to have a copy of an ID card or a Passport, as well as something that proves your address. Most casinos want a utility bill that's not that old so they can verify where you are from.

Alongside those things, some casinos have KYC procedures that require more details. For example, you may need to submit data about your financial resources and how you got them. There are even instances where people who deposit a lot of money have to state their sources of income because online casinos are battling money laundering.

2. On rare occasions, users will be asked to go through the KYC procedure before depositing

The classic KYC process requires people to verify specific data after registering and playing for a bit. In fact, most of the licensed casino websites will only demand their users complete the process before making a withdrawal.

For better or worse, this rule has tons of exceptions, especially if you have suspicious activity. People who register out of nowhere and deposit a large amount of money may need to complete the KYC process immediately. This is done for security reasons because gambling websites have to make sure that no one is using their platform to launder money.

There are also instances where people must verify their accounts after placing a bet. This can happen if the specific punter is wagering on something that not a lot of people focus on. For example, some players like betting on Tier 2 or even Tier 3 sports leagues, but this is online casinos that also have sports betting categories often require those clients to "reveal" themselves.

Lastly, casinos in the iGaming business will demand users who win more than the rest to go through a special process. Besides sending documents, those clients will also be required to join a video call, where they need to share additional facts about themselves. Casinos ask users to do those things because they suspect that the specific gambler might be abusing the algorithm in some way.

3. The process often takes several days, during which clients may not be able to play

Something that a lot of online casino users may not be familiar with is that the KYC procedure can take several days. A lot of them assume that this is an automated process, and it is true, but it depends on the operator. Some companies take things seriously and want to ensure their clients are real. Consequently, they need more time to go through all documents and request additional data if needed.

There is nothing wrong with waiting a bit more until your account is verified, but the bad news is that some gambling websites impose different limitations. For example, users may not be able to try any bonuses or even play any casino games.

Once the check is over, there should not be any limitations in terms of what you can do. After the verification of your account, you do not have to worry about problems when testing games, making withdrawals, and more.

4. Regular customer support can't help you with this process

The last thing that people have to know before they begin the verification process in an online casino is that customer support won't be able to help them. Every gambling website usually has a live chat where people can ask different questions. Sadly, those places will only answer site-specific queries, such as problems with games and bonuses.

People who want to know more about the verification steps or what to do can't count on that support department. In most cases, operators have a stand-alone department responsible for those types of things. 

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